Frequently Asked Questions

No. For the tracks covered by your MoosBox direct licence, you do not need to pay PRS for Music or PPL again. Our catalogue includes original tracks and licensed works with direct, non-exclusive agreements, fully compliant with EU Directive 2014/26/EU, the ASCAP Compendium (Section 1.3) and the UK Copyright, Designs and Patents Act 1988. Your Licence Certificate is always available in your Manager Area and can be shown during any inspection.

The term “royalty-free” is often used in a broad way and may have different meanings depending on the context, platform or type of licence.

For MoosBox, the key point is direct licensing: music content provided by the platform is selected, documented and made available for use in commercial spaces under the contractual terms of the service.

This is why we refer to it as fully licensed music: not “music without rights”, but content covered by direct licensing, traceable documentation and a Licence Certificate available to the customer.

You can always download your up-to-date MoosBox Direct License from your Manager Profile at my.moosbox.com.
Original tracks produced by MoosBox with AI technology are registered with a timestamp system to ensure traceability.
Tracks licensed through an independent Collector are covered by direct and non-exclusive agreements, fully compliant with the EU Directive 2014/26/EU and the ASCAP Compendium: the chain of authorization is verifiable.
Keep a printed or digital copy of your license easily accessible on your premises: in case of any inspection or claim, you can prove your full legal coverage and that no double payment applies.
Remember: tools like Shazam are not legally valid evidence.

In the meantime, in the FAQ “Where can I download my MoosBox Direct License?” you can already add the Terms and Conditions link.

You can prove it through the Licence Certificate available in your MoosBox Manager Profile, together with the contractual documentation and invoices relating to the active service.

In case of inspection, do not make any payment or sign any agreement on the spot: always request a written report and send it to MoosBox for the necessary checks. The documentation available in the Manager Profile allows you to demonstrate the coverage of MoosBox content under the applicable contractual terms. Every customer has a copy of the licence available in their profile my.moosbox.com → Documents. In addition: ✅ MoosBox original tracks are registered with timestamps and traceability systems. ✅ Tracks licensed directly are covered by non-exclusive agreements with the rights holders. ✅ The inspection procedure is clear: no signature or payment on the spot, written report, and send everything to MoosBox.

Some of them are. MoosBox includes a growing selection of original works generated by artificial intelligence under the creative direction of our internal team, MoosBox AI Studio. These tracks are designed to offer variety, consistency, and uncompromising quality.

If you use only content provided by MoosBox, with an active licence, regular billing and in accordance with the applicable contractual terms, you can demonstrate coverage through the Licence Certificate available in the Manager Profile.

In case of inspection by SIAE or any other collective management organisation, do not make any payment or sign any agreement on the spot. Always request a written report and send the documentation to MoosBox, so that the appropriate checks and support can be provided.

The validity of the Licence and Certificate is linked to the actual use of the MoosBox service, regular billing and compliance with the service terms. Coverage applies exclusively to content provided by MoosBox. This procedure is part of the MoosBox Legal Music Protocol, compliant with EU Directive 2014/26/EU and the ASCAP Compendium.

Nothing complicated. You should formally cancel any previous licences with the relevant collective management organisations, checking the conditions, expiry dates and terms set out in the respective agreements.

For content provided by MoosBox, the direct licence is included in the service under the applicable contractual terms. The Licence Certificate is available in the Manager Profile and can be used in case of inspections or requests for clarification.

No, if you use only music provided by MoosBox, with an active licence and under the applicable contractual terms. MoosBox content is covered by direct licensing and traceable documentation.

Any previous licences, subscriptions or contractual obligations entered into with rights management organisations in your country must still be checked and, where necessary, cancelled in accordance with their respective terms.

In case of inspection, always request a written report and send it to MoosBox together with the documentation received. Our team will be able to carry out the necessary checks and provide support based on the licence and available documentation.

No. Shazam and other music recognition apps may identify some tracks because they compare audio with public databases or metadata available online, but they do not determine who is entitled to collect fees for use in commercial spaces.

Some tracks may also be distributed on public platforms or associated with external metadata while still being covered by the MoosBox direct licence for the use provided by the service.

In case of doubts or claims, the relevant reference is the contractual documentation, the Licence Certificate and the traceability available in the Manager Profile, under the applicable contractual terms.

For content provided by MoosBox and used through the active service, the direct licence is included under the applicable contractual terms.

The customer must use only MoosBox content, keep the licence active, comply with the service terms and keep the Licence Certificate available in the Manager Profile.

Any previous licences, subscriptions, agreements or obligations entered into with rights management organisations in the customer’s country must be checked separately and, where necessary, cancelled in accordance with their respective terms. This does not replace any separate local tax, broadcasting, television, advertising, device-related or administrative obligations that may apply in the customer’s country, depending on the nature of the venue, equipment used, screens, broadcasts, advertising activity or local regulations. These obligations, where applicable, must be checked separately by the customer.

No. According to the EU Directive 2014/26/EU, national regulations and Section 1.3 of the ASCAP Compendium, the rights holders (authors, publishers, producers) can issue direct, non-exclusive licenses even if a track is listed in a collecting society’s repertoire. 👉 This means that no double payment is due if you have a direct, traceable agreement with MoosBox or its Collector. In case of inspections or doubts: ✅ Do not sign or pay anything on the spot. ✅ Always request a written report. ✅ Send us all the documentation immediately: we will assist you.

MoosBox AI Studio adopts internal procedures to verify that internally produced tracks do not contain intentional references, plagiarism or material derived from protected works. Each track is selected, checked and documented through an internal process based on human supervision and traceability.

Yes. MoosBox operates under a direct licensing model in line with EU Directive 2014/26/EU, the ASCAP Compendium (Section 1.3), and the UK Copyright, Designs and Patents Act 1988. All tracks are either owned by MoosBox or licensed directly through non-exclusive agreements, with full traceability and timestamping to prove legal use in public performance.

MoosBox gives you access to dozens of royalty-free music moods created by our team of music experts, or you can create a custom one specifically for your business (ask us how). A soundtrack (the music mood) is an infinite stream of music that is updated daily. A mood has no programming limits and is perfect for any special occasion (Christmas, Halloween, etc.) to create the perfect sound for your brand.

Note: all MoosBox music is covered by direct, traceable licences in compliance with EU Directive 2014/26/EU and the ASCAP Compendium. No double payment.

Always check the status of your coverage and download your documents directly in your Manager Profile.

Tutti i brani concessi in licenza tramite MoosBox provengono da titolari che hanno firmato un contratto con il nostro partner internazionale, dichiarando in modo esplicito una di queste due condizioni:

a) di non essere rappresentati da nessuna società di gestione collettiva (PRO) a livello mondiale, e quindi non soggetti alla riscossione da parte di SIAE, nemmeno tramite accordi internazionali;

b) oppure di essere rappresentati esclusivamente da collecting americane (come ASCAP o BMI), che per legge autorizzano i propri membri a concedere licenze dirette in tutto il mondo.
In questi casi, SIAE non ha titolo per riscuotere compensi su utilizzi già coperti dalla nostra licenza, e le stesse collecting americane sono tenute a confermare questa posizione in caso di verifica.

La nostra “Licence Inclusive” garantisce quindi una copertura piena, legittima e internazionale, conforme alle normative europee (Direttiva 2014/26/UE) e agli standard statunitensi.

Music created with artificial intelligence tools offers significant opportunities for the creative industry, but it also requires careful attention from a legal, documentation and rights management perspective.

For this reason, MoosBox follows an approach based on human supervision, traceability and editorial responsibility. Every work is selected, reviewed and approved by the MoosBox AI Studio team according to internal procedures designed to ensure quality, originality and compliance with applicable regulations.

Our framework also includes:

• Human supervision and validation of all works;
• Preventive checks to avoid imitation or unauthorized use;
• Documentation and timestamp-based registration systems;
• Traceability through metadata and identification technologies;
• Continuous updates of internal procedures in line with evolving international regulations.

To learn more about intellectual property, licensing and compliance in AI-generated music, we invite you to read our comprehensive guide on the subject.

👉 AI Music and Copyright: Complete Guide to Ownership, Licensing and Compliance in 2026

Yes. The AI tracks available on MoosBox are provided with a direct licence and traceable documentation. Even when external tools are used during the production phase, each track is selected, verified and added to the platform through an internal process of supervision and control. For content provided by MoosBox and under the applicable contractual terms, no additional payments are required to SIAE, SCF, LEA or other collective management organisations.

Yes. Since 2025, MoosBox has participated in the European AI Alliance, the European Commission initiative dedicated to discussion on the development and regulation of artificial intelligence. This participation is consistent with our commitment to ethics, transparency, AI literacy and the responsible use of AI in music for business.

Stay calm. If you receive a visit from PRS for Music or PPL, simply show your MoosBox Licence Certificate and refer to your direct licence terms. Our team is ready to support you with any inspection. Remember: your licence is always available in your Manager Area and covers the tracks in our catalogue.

Yes. Although this does not constitute a formal certification under the UK Online Safety Act, MoosBox applies editorial controls to its catalogue and selects music content with careful attention to its suitability for commercial spaces, retail, hospitality and environments visited by different audiences.

For the United Kingdom and for customers who require an even more cautious profile, MoosBox can apply “clean” selection criteria aimed at avoiding tracks with explicit, violent or context-inappropriate lyrics.

This measure concerns the editorial selection of the music catalogue and does not replace any specific obligations that may apply to the customer depending on the nature of their own service, website, online platform or digital activity.

All MoosBox plans include our Basic Support, which includes:

• a direct chat system available 24/7, always active for common questions;

• video tutorials and PDF guides, available in the User Guides section of your manager profile;

• email support for standard, non-technical inquiries.

For more complex requests – such as special configurations, technical issues or music consulting – you can purchase support tickets:

• 1 single ticket: €40

• 10-ticket pack: €300

Clients with custom (dedicated) plans have an assigned MoosBox operator and priority response times.

This structure helps us ensure speed, efficiency and high-quality support, focusing our time on users who really need advanced help.

Yes. Music content provided by MoosBox is covered by direct licensing and traceable documentation, under the applicable contractual terms.

This means that, when using only MoosBox content through an active service, the customer can demonstrate coverage through the Licence Certificate available in the Manager Profile.

Coverage applies to content provided by the MoosBox platform and does not extend to external music, third-party playlists, personal streaming services or content used outside the methods allowed by the service.

Yes. Each AI track is the result of an original creative process, guided and supervised by our music team. They are also monitored with tracking systems to ensure their uniqueness.

Yes. Our music library also includes content provided by professional partners, always selected to ensure safe and authorized commercial use in retail environments.

At the end of the 14-day free trial, you can confirm the service by adding your preferred payment method among Credit Credit Card, Direct Debit on bank account - SEPA (excluding Banca Unicredit circuit) or PayPal, and confirm your tax information. To add the payment method, log in to the My MoosBox platform, click on "My Account" in the menu on the right, and select "Payment Method." Then, click on "Request to change your payment method" and, in the form that opens, indicate the method you wish to use. Our support team will contact you to help you complete the addition of the payment method and start the subscription. To verify your tax information, go to the "Details" section and ensure all the personal information is correct. If necessary, you can modify them and click on "Save Changes" to confirm

We confirm that at the end of the free trial period, no charges will be made to your account, as we did not request payment details during registration. If you decide not to continue with the service after the trial period, no action is required to cancel. You will simply no longer be able to access the service and use the in-store radio you have set up.

The in-store radio is a modern and powerful marketing tool that offers numerous advantages to companies. Let's take a look at the strengths of this solution:

• Music customization: you can broadcast the music you want, according to the preferences of your customers, and program the broadcasting schedules.
• Exclusivity and quality: avoid the diffusion of competing commercial releases and unwanted music genres by offering a sound experience dedicated to your brand.
• Brand Empowerment: help improve customer perception of your brand by creating an environment that reflects your identity and values.
• Emotional Engagement: transmit emotional content that can arouse connection and emotional involvement in customers, making the experience more memorable.
• Promotion amplification: support and amplify your promotional initiatives by broadcasting advertising messages or special offers through in-store radio.

To learn more about this topic, read the specific article in our blog. Discover also the full range of services we offer to optimize your music and marketing experience.

NOTHING beyond communicating regular termination of previous licenses to other Copyright and Related Collective Management Entities. Nothing is owed to other rights collecting societies or other Collectors for the catalog used through MoosBox, as the songs are not represented by these Collective Management Entities. A release letter is available for download directly from the location player.

NO. The songs are provided by MoosBox under FULLY LICENSED license, i.e. including copyright and related rights, are for exclusive use through our platform to manage background music. It is not possible for any reason to download or use the songs in any other way than indicated.

The copyright of a song belongs to the author, who decides how to use, reproduce, or distribute the work. If the author is registered with a collecting society, this society will collect the compensation and distribute it to the author [copyright]. If the artist decides to release the song with a record label, the label becomes the owner of the related rights to the recording of the song [related rights]. If the artist performs the song in public or broadcasts it on radio or TV, they become the owner of the related rights to the performance and dissemination of the work [related rights].  

There is no doubt that commercial music is cool. But what if you could just stop paying for expensive commercial music copyright licenses and continue to listen to music that is interesting and suitable for your business? What if by doing so, depending on the size of your business, you could save thousands of euros a year? With royalty-free music from our catalog, you don't need to pay any royalties or related rights when listening to music in a public space. These music royalties are included in the subscription price.

YES. With your SONOS speakers and systems it's possible. SONOS is the best wireless Home Sound System - a Wi-Fi network that fills your rooms with brilliant sound. Once the premium integration is activated, in the SONOS app, you can simply add MOOSBOX as a music service. ATTENTION: SONOS APP UPDATE MAY 2024 The new Sonos app requires the operating system on your tablet or smartphone to be updated to this version in order to function properly:

• ios 16.0 or later android 8.0 or later

The new version of the updated APP must be black and no longer brown  

Yes. You can use the service with Amazon's Alexa, though you need to create the appropriate SKILL first. Ask us how to do that. As for ACTION-related services on Google Home, however, in February 2023 Google announced that it had discontinued the ability to listen to radios through its smartspeakers.

Administration interface Our administration interface is web-based and supports all modern web browsers such as Google Chrome, Firefox, Microsoft Edge, Safari (v12 or later) and Internet Explorer 11. Running other browsers may cause the applications to not work properly . Supported playback devices

• Our Custom Decoder
• Personalized decoder from Our Authorized Partners
• Raspberry Pi3 B + and Pi4
• Windows Player: Windows 10 or later
• IOS / iPadOS Player: iOS 12 or later, iPadOS 13 or later
• Android Player: Android 11 or later (we have also verified compatibility with Android 9 and Android 10)
• Amazon Alexa
• Sonos (as of 05/24 the new Sonos app requires the operating system on your tablet or smartphone to be updated to ios 16.0 or later or android 8.0 or later for proper functioning)

Internet connection and cache size

• An unlimited internet connection of at least 1 Mbps is required. We recommend that you perform the bandwidth speed test HERE.
• Playback devices must have at least 5GB of free storage space

Sound system Your playback device must be connected to speakers, usually via an amplifier. Any existing audio setup should work fine as long as it has a line input for audio or a wifi or bluetooth connection.

Absolutely. Ask us how to do it: it's really very simple. Your personalized MoosBox in-store radio is already set up to broadcast all the spots you want: you just need to create the press release or upload one you already own. If you want, you can also sell your advertising space to your suppliers or customers.

MoosBox, as a Music Provider for background music can operate anywhere in the world, with very few restrictions in very few countries. If you need to know if in a specific country there are any special restrictions you can contact our support service

Unfortunately, this is NOT possible. MoosBox is a Music Provider licensed by an independent Collector. MoosBox is not an independent Collector and we cannot independently manage music tracks.

NO. MoosBox music cannot be used for DJ sets and live performances. MoosBox is a music provider dedicated to background music for commercial activities (retail, banks, hotels, sports centers, etc.). MoosBox is not a Music Collector and cannot handle live performance bordering.

There are services dedicated exclusively to Consumers and can only be used for private purposes. These are streaming services like Spotify, Apple Music, Deezer, YouTube Music, and Google Play Music. They are only intended for you to listen to music in private. The use of these services by a company can result in a penalty. Business Music Services are services like MoosBox and have an agreement with the music industry, which allows you to legally use music services in public and commercial spaces.

Commercial music > These are the most famous songs and artists; the ones you also hear on the radio, represented by the majors all over the world. Royalty free music > These are songs and artists that you may not know yet, but not of inferior quality for that. Music has often been created specifically for use by companies and, as a result, is particularly suited to a huge variety of commercial situations and activities. It is important to choose the right musical environment for your business, much more than the famous Artist.

YES. All broadcasting and related rights related to the royalty free music catalog are included and it is not necessary to pay other licenses to other management companies.

Royalty free music rights are included in our fee. Composers and musicians get paid for the music you play in your company through their management companies (so-called RELATED RIGHTS). You have to pay for public broadcasting licenses when you play music in your company, no matter if you play music from a radio, CD player, or an online streaming service like ours.

Yes. As a recognized provider of music for business use, MoosBox also pays the music royalties. Musicians, authors, record companies, etc. they all have the right to pay if you use music in your business. MoosBox pays to archive all songs and to be able to offer a business-oriented music service.

MoosBox is a personalized in-store radio streaming service with royalty free music and personalized commercials, exclusively dedicated to commercial activities and companies. The fee includes all rights for public performance and related rights required by law. Since it is a subscription service, the fee is per month for each location (1 location = 1 access) in which you play the personalized radio in store. The realization of the commercials is not included.

A location represents a physical place, such as a restaurant, a sales point or an office. Having multiple locations allows you to play different music in different locations or different music in different areas of a single location. Each location needs a dedicated device (PC, smart phone or tablet) to play the music. One device can be connected to one location at a time. You can play the same music in all your locations or select a different mood for each.

Yes certainly. Get in touch with us and we can discuss how we can help you. We offer a number of solutions for creating your own customized, royalty free in-store radio station that may be right for you.

A location with several different rooms is a multi-room location. With the standard subscription you have the option of having a single access to which you can connect several devices in cascade (if the configuration is allowed by the devices themselves). If, on the other hand, you need to diversify the music in various rooms in the same location or cascade different devices, you need to activate several accesses. Each access has an additional cost. Ask our customer support for more information

YES. You can freely purchase the model of Raspberry you prefer (PI2, PI3+, PI4B+) complete with Micro-SD card and we will not provide you with the image (i.e., the software to install) which you can download directly from our portal quickly and easily.

All you need is an internet connection, a device (pc / tablet / smartphone or decoder), an audio system or pre-amplified wifi speakers. Just connect to our portal and / or download our dedicated APP for iOS, Android, Desktop. It is important to know that Google has established that apps and updates loaded on the Android system after August 1, 2018 should only work with a version of Android 11.0 or later. This means that if you have a device with an Android operating system prior to version 11.0 you will necessarily have to update it in order to install our app. There are particularly old devices that do not allow the update to version 8.0 of Android: consequently with these devices it will not be possible to install our app. As for the Windows PC operating systems, the service is optimized for versions from 8 onwards. In all previous versions it is not possible to guarantee operation. If you do not want to use your own PC, we can provide you with one of our pre-configured and customized decoders.

The cost is obtained by multiplying the fees by the number of sales points, but if you have a location number equal to or greater than 5, we invite you to request a personalized estimate. The fee does NOT include broadcasting rights and related rights.

No, to receive the radio it is not strictly necessary to install anything on company PCs, but if you prefer you can download our free APP. In the case of star networks, the port on the firewall must be opened and nothing else. Alternatively, you can buy our decoder, which we will send you ready to use and already configured with the network parameters of each single location.