At your disposal, always
Frequently Asked Questions
1. What is the difference between "fully-licenced" and "royalty-free" music?
"Royalty-free" and "fully-licensed" music are the same thing: both refer to music written and produced by independent artists who have not registered their music with any Performance Rights Organization (PRO), such as SIAE in Italy, BMI in the United States, SGAE in Spain, etc.
Since these PROs do not own any rights to the music of the artists used by Moosbox, the only licensing fee you have to pay is included in the MoosBox fee, which makes our service a simpler and more convenient solution than using mainstream famous music.
In addition, the music used by MoosBox is created by emerging artists around the world, and by subscribing to our service, you are directly supporting these artists - every time their song is played on our platform, they get paid, through a specific agreement in place with the Collector who manages them.
2. How to continue with our service after the trial period?
At the end of the 14-day free trial, you can confirm the service by adding your preferred payment method among Credit Credit Card, Direct Debit on bank account - SEPA (excluding Banca Unicredit circuit) or PayPal, and confirm your tax information.
To add the payment method, log in to the My MoosBox platform, click on "My Account" in the menu on the right, and select "Payment Method." Then, click on "Request to change your payment method" and, in the form that opens, indicate the method you wish to use. Our support team will contact you to help you complete the addition of the payment method and start the subscription.
To verify your tax information, go to the "Details" section and ensure all the personal information is correct. If necessary, you can modify them and click on "Save Changes" to confirm
3. If I decide not to continue beyond the trial period, will I be charged anything? Do I need to do anything to cancel the service?
We confirm that at the end of the free trial period, no charges will be made to your account, as we did not request payment details during registration. If you decide not to continue with the service after the trial period, no action is required to cancel. You will simply no longer be able to access the service and use the in-store radio you have set up.
4. If I use MoosBox, do I have to pay other fees?
NO. If you use the MoosBox service, you do not have to pay any additional license fees to any other rights management company. In many countries of the world all rights for background music used with the MoosBox service are already included in the fee, ,but just to be on the safe side, check the situation in your Country.
5. Radio In Store: what it is and what it is for.
The in-store radio is a modern and powerful marketing tool that offers numerous advantages to companies. Let's take a look at the strengths of this solution:
- Music customization: you can broadcast the music you want, according to the preferences of your customers, and program the broadcasting schedules.
- Exclusivity and quality: avoid the diffusion of competing commercial releases and unwanted music genres by offering a sound experience dedicated to your brand.
- Brand Empowerment: help improve customer perception of your brand by creating an environment that reflects your identity and values.
- Emotional Engagement: transmit emotional content that can arouse connection and emotional involvement in customers, making the experience more memorable.
- Promotion amplification: support and amplify your promotional initiatives by broadcasting advertising messages or special offers through in-store radio.
6. If I switch from mainstream music subject to traditional licensing to MoosBox, what should I do?
NOTHING beyond communicating regular termination of previous licenses to other Copyright and Related Collective Management Entities. Nothing is owed to other rights collecting societies or other Collectors for the catalog used through MoosBox, as the songs are not represented by these Collective Management Entities.
A release letter is available for download directly from the location player.
7. Can I download royalty free tracks from MoosBox for use?
NO. The songs are provided by MoosBox under FULLY LICENSED license, i.e. including copyright and related rights, are for exclusive use through our platform to manage background music.
It is not possible for any reason to download or use the songs in any other way than indicated.
8. Do you know the difference between COPYRIGHT and OTHER RELATED RIGHTS?
The copyright of a song belongs to the author, who decides how to use, reproduce, or distribute the work. If the author is registered with a collecting society, this society will collect the compensation and distribute it to the author [copyright].
If the artist decides to release the song with a record label, the label becomes the owner of the related rights to the recording of the song [related rights].
If the artist performs the song in public or broadcasts it on radio or TV, they become the owner of the related rights to the performance and dissemination of the work [related rights].
9. Commercial or royalty free? Which one to choose?
There is no doubt that commercial music is cool.
But what if you could just stop paying for expensive commercial music copyright licenses and continue to listen to music that is interesting and suitable for your business?
What if by doing so, depending on the size of your business, you could save thousands of euros a year?
With royalty-free music from our catalog, you don't need to pay any royalties or related rights when listening to music in a public space.
These music royalties are included in the subscription price.
10. Can I use MoosBox with SONOS?
YES. With your SONOS speakers and systems it's possible. SONOS is the best wireless Home Sound System - a Wi-Fi network that fills your rooms with brilliant sound. Once the premium integration is activated, in the SONOS app, you can simply add MOOSBOX as a music service.
ATTENTION: SONOS APP UPDATE MAY 2024
The new Sonos app requires the operating system on your tablet or smartphone to be updated to this version in order to function properly:
- ios 16.0 or later android 8.0 or later
11. Can I use my in store radio with the Google Home Assistant or with Amazon Echo?
Yes. You can use the service with Amazon's Alexa, though you need to create the appropriate SKILL first. Ask us how to do that.
As for ACTION-related services on Google Home, however, in February 2023 Google announced that it had discontinued the ability to listen to radios through its smartspeakers.
12. Technical guidelines
Administration interface
Our administration interface is web-based and supports all modern web browsers such as Google Chrome, Firefox, Microsoft Edge, Safari (v12 or later) and Internet Explorer 11. Running other browsers may cause the applications to not work properly .
Supported playback devices
- Our Custom Decoder
- Personalized decoder from Our Authorized Partners
- Raspberry Pi3 B + and Pi4
- Windows Player: Windows 10 or later
- IOS / iPadOS Player: iOS 12 or later, iPadOS 13 or later
- Android Player: Android 11 or later (we have also verified compatibility with Android 9 and Android 10)
- Amazon Alexa
- Sonos (as of 05/24 the new Sonos app requires the operating system on your tablet or smartphone to be updated to ios 16.0 or later or android 8.0 or later for proper functioning)
- An unlimited internet connection of at least 1 Mbps is required. We recommend that you perform the bandwidth speed test HERE.
- Playback devices must have at least 5GB of free storage space
13. Can I broadcast commercials and commercial announcements of my company with MoosBox?
Absolutely. Ask us how to do it: it's really very simple. Your personalized MoosBox in-store radio is already set up to broadcast all the spots you want: you just need to create the press release or upload one you already own. If you want, you can also sell your advertising space to your suppliers or customers.
14. Can I incur penalties if I have a control if I use MoosBox music?
NO. The music used by MoosBox is managed by an independent Collector. The use of the in-store background music and radio service through MoosBox is inclusive of broadcasting licenses and related rights, so in case of control by other collective rights management societies you will not incur any risk of penalty. Moreover, a release letter useful for this purpose is available in the manager profile. It is understood that the coverage of the broadcasting and related right is valid only by using the MoosBox service.
15. In which countries is MoosBox available?
MoosBox, as a Music Provider for background music can operate anywhere in the world, with very few restrictions in very few countries. If you need to know if in a specific country there are any special restrictions you can contact our support service
16. I am an independent producer and would like to outsource the management of my tracks to you: how can I do it?
Unfortunately, this is NOT possible. MoosBox is a Music Provider licensed by an independent Collector. MoosBox is not an independent Collector and we cannot independently manage music tracks.
17. Are you a DJ: can you use MoosBox licenses for your live gigs?
NO. MoosBox music cannot be used for DJ sets and live performances. MoosBox is a music provider dedicated to background music for commercial activities (retail, banks, hotels, sports centers, etc.). MoosBox is not a Music Collector and cannot handle live performance bordering.
18. Private or business use?
There are services dedicated exclusively to Consumers and can only be used for private purposes.
These are streaming services like Spotify, Apple Music, Deezer, YouTube Music, and Google Play Music. They are only intended for you to listen to music in private. The use of these services by a company can result in a penalty.
Business Music Services are services like MoosBox and have an agreement with the music industry, which allows you to legally use music services in public and commercial spaces.
19. What are the differences between commercial and royalty free music?
Commercial music > These are the most famous songs and artists; the ones you also hear on the radio, represented by the majors all over the world.
Royalty free music > These are songs and artists that you may not know yet, but not of inferior quality for that. Music has often been created specifically for use by companies and, as a result, is particularly suited to a huge variety of commercial situations and activities.
It is important to choose the right musical environment for your business, much more than the famous Artist.
20. Are public broadcasting rights and related rights included in the fees for the MoosBox service?
YES. All broadcasting and related rights related to the royalty free music catalog are included and it is not necessary to pay other licenses to other management companies.
21. What rights are included in the MoosBox service fees?
Royalty free music rights are included in our fee.
Composers and musicians get paid for the music you play in your company through their management companies (so-called RELATED RIGHTS). You have to pay for public broadcasting licenses when you play music in your company, no matter if you play music from a radio, CD player, or an online streaming service like ours.
22. Does MoosBox also pay the music rights?
Yes. As a recognized provider of music for business use, MoosBox also pays the music royalties.
Musicians, authors, record companies, etc. they all have the right to pay if you use music in your business. MoosBox pays to archive all songs and to be able to offer a business-oriented music service.
23. How much does the MoosBox fee cost and what is included?
MoosBox is a personalized in-store radio streaming service with royalty free music and personalized commercials, exclusively dedicated to commercial activities and companies. The fee includes all rights for public performance and related rights required by law.
Since it is a subscription service, the fee is per month for each location (1 location = 1 access) in which you play the personalized radio in store. The realization of the commercials is not included.
24. What music can I listen to with MoosBox?
MoosBox gives you access to dozens of royalty free music moods created by our team of music experts, or you have the option to create one specifically for your company (ask us how).
A soundtrack (the musical mood) is an endless stream of music that is updated daily. A mood has no programming limits and is also perfect for any special occasion (Christmas, Halloween, etc.). to create the sound that best suits your business.
25. What is meant by location?
A location represents a physical place, such as a restaurant, a sales point or an office. Having multiple locations allows you to play different music in different locations or different music in different areas of a single location. Each location needs a dedicated device (PC, smart phone or tablet) to play the music. One device can be connected to one location at a time. You can play the same music in all your locations or select a different mood for each.
26. I have a large amount of locations for which I need music, can MoosBox help me?
Yes certainly. Get in touch with us and we can discuss how we can help you. We offer a number of solutions for creating your own customized, royalty free in-store radio station that may be right for you.
27. If I have several rooms in one location, what should I do?
A location with several different rooms is a multi-room location. With the standard subscription you have the option of having a single access to which you can connect several devices in cascade (if the configuration is allowed by the devices themselves). If, on the other hand, you need to diversify the music in various rooms in the same location or cascade different devices, you need to activate several accesses. Each access has an additional cost. Ask our customer support for more information
28. Can I use a Raspberry to play music?
YES. You can freely purchase the model of Raspberry you prefer (PI2, PI3+, PI4B+) complete with Micro-SD card and we will not provide you with the image (i.e., the software to install) which you can download directly from our portal quickly and easily.
29. What hardware do I need to listen to MoosBox in-store radio in a location?
All you need is an internet connection, a device (pc / tablet / smartphone or decoder), an audio system or pre-amplified wifi speakers. Just connect to our portal and / or download our dedicated APP for iOS, Android, Desktop.
It is important to know that Google has established that apps and updates loaded on the Android system after August 1, 2018 should only work with a version of Android 11.0 or later. This means that if you have a device with an Android operating system prior to version 11.0 you will necessarily have to update it in order to install our app. There are particularly old devices that do not allow the update to version 8.0 of Android: consequently with these devices it will not be possible to install our app.
As for the Windows PC operating systems, the service is optimized for versions from 8 onwards. In all previous versions it is not possible to guarantee operation. If you do not want to use your own PC, we can provide you with one of our pre-configured and customized decoders.
30. If I have more than one location, what is the total cost of the Music Your Brand service?
The cost is obtained by multiplying the fees by the number of sales points, but if you have a location number equal to or greater than 5, we invite you to request a personalized estimate. The fee does NOT include broadcasting rights and related rights.
31. If I use my own PC, do I need to install any software to receive my personalized radio?
No, to receive the radio it is not strictly necessary to install anything on company PCs, but if you prefer you can download our free APP.
In the case of star networks, the port on the firewall must be opened and nothing else. Alternatively, you can buy our decoder, which we will send you ready to use and already configured with the network parameters of each single location.
