Make your business shine

Legal music inclusive of all rights and custom spots to sell more.

Start free trial
Start free trial Ai Music
At your disposal, always

We are listening

Got a quick question? The easiest way to get an answer is to use our assistant.

The MoosBox chatbot is available 24/7 – it helps you check pricing, understand licensing, how our in-store music works, and much more.

Before filling out the form, try asking the chatbot first: it replies instantly and saves you time.

Always here for you – for detailed requests or tailored projects.

Request information in just a few steps

Want to know more?
Read our FAQ now!

Haven’t found what you’re looking for? Take a look at the dedicated page.

Go to the FAQs

1. How does MoosBox customer support work?

All MoosBox plans include our Basic Support, which includes:

  • a direct chat system available 24/7, always active for common questions;

  • video tutorials and PDF guides, available in the User Guides section of your manager profile;

  • email support for standard, non-technical inquiries.

For more complex requests – such as special configurations, technical issues or music consulting – you can purchase support tickets:

  • 1 single ticket: €40

  • 10-ticket pack: €300

Clients with custom (dedicated) plans have an assigned MoosBox operator and priority response times.

This structure helps us ensure speed, efficiency and high-quality support, focusing our time on users who really need advanced help.

2. If I use MoosBox, do I have to pay other fees?

NO. If you use the MoosBox service, you do not have to pay any additional license fees to any other rights management company. In many countries of the world all rights for background music used with the MoosBox service are already included in the fee, ,but just to be on the safe side, check the situation in your Country.

3. How does the MoosBox music catalogue work?

The MoosBox music catalogue is curated by professional sound designers and updated monthly with new royalty-free tracks ready for commercial use. Every track is covered by a direct license, so you don’t need permissions or agreements from external collecting societies.
You can choose from custom moods, thematic channels and different styles — or ask us to craft a sound experience tailored to your brand.
The music adapts to your opening hours and can be managed easily via app or dedicated player.

4. What is meant by location?

A location represents a physical place, such as a restaurant, a sales point or an office. Having multiple locations allows you to play different music in different locations or different music in different areas of a single location. Each location needs a dedicated device (PC, smart phone or tablet) to play the music. One device can be connected to one location at a time. You can play the same music in all your locations or select a different mood for each.

5. What music can I listen to with the personalized service?

You can listen to the music you want. We give you access to hundreds of different moods created by our team of music experts or gives you the option to create an ad hoc one for your business (ask us how). A soundtrack (the musical mood) is an endless stream of music that is updated daily. A mood has no programming limits and is also perfect for every special occasion (Christmas, Halloween, etc.) to create the sound that best suits your business.

6. Can I broadcast my company's commercial advertisements and announcements?

Absolutely yes. Ask us how to do it: it's really simple. Your personalized radio is designed to broadcast commercials, announcements, jingles, time signal at the top of the hour: you just need to create the announcement. It is also possible for you to sell your advertising space to your suppliers or clients.

Create the perfect sound for your business. Try MoosBox today for 14 days.

Start free trial
Create your own radio stream
€ 15 /month x location