Frequently Asked Questions

1. Does MoosBox also pay the music rights?

Yes. As a recognized provider of music for business use, MoosBox also pays the music royalties. Musicians, authors, record companies, etc. they all have the right to pay if you use music in your business. MoosBox pays to archive all songs and to be able to offer a business-oriented music service.

2. What are the differences between commercial and royalty free music?

Commercial music These are the most famous songs and artists; the ones you also hear on the radio, represented by the majors all over the world. Royalty free music These are songs and artists that you may not know yet, but not of inferior quality for that. Music has often been created specifically for use by companies and, as a result, is particularly suited to a huge variety of commercial situations and activities. It is important to choose the right musical environment for your business, much more than the famous Artist.

3. Commercial or royalty free? Which one to choose?

There is no doubt that commercial music is cool. But what if you could just stop paying for expensive commercial music copyright licenses and continue to listen to music that is interesting and suitable for your business? What if by doing so, depending on the size of your business, you could save thousands of euros a year? With royalty-free music from our catalog, you don\\\\\\\'t need to pay any royalties or related rights when listening to music in a public space. These music royalties are included in the subscription price.

4. Private or business use?

There are services dedicated exclusively to Consumers and can only be used for private purposes. These are streaming services like Spotify, Apple Music, Deezer, YouTube Music, and Google Play Music. They are only intended for you to listen to music in private. The use of these services by a company can result in a penalty. Business Music Services are services like MoosBox and have an agreement with the music industry, which allows you to legally use music services in public and commercial spaces.

5. What music can I listen to with MoosBox?

MoosBox gives you access to dozens of royalty free music moods created by our team of music experts, or you have the option to create one specifically for your company (ask us how). A soundtrack (the musical mood) is an endless stream of music that is updated daily. A mood has no programming limits and is also perfect for any special occasion (Christmas, Halloween, etc.). to create the sound that best suits your business.

6. Can I broadcast commercials and commercial announcements of my company with MoosBox?

Absolutely. Ask us how to do it: it\'s really very simple. Your personalized MoosBox in-store radio is already set up to broadcast all the spots you want: you just need to create the press release or upload one you already own. If you want, you can also sell your advertising space to your suppliers or customers.

7. How much does the MoosBox fee cost and what is included?

MoosBox is a personalized in-store radio streaming service with royalty free music and personalized commercials, exclusively dedicated to commercial activities and companies. The fee includes all rights for public performance and related rights required by law. Since it is a subscription service, the fee is per month for each location (1 location = 1 access) in which you play the personalized radio in store. The realization of the commercials is not included.

8. Are public broadcasting rights and related rights included in the fees for the MoosBox service?

YES. All broadcasting and related rights related to the royalty free music catalog are included and it is not necessary to pay other licenses to other management companies.

9. What rights are included in the MoosBox service fees?

Royalty free music rights are included in our fee. Composers and musicians get paid for the music you play in your company through their management companies (so-called RELATED RIGHTS). You have to pay for public broadcasting licenses when you play music in your company, no matter if you play music from a radio, CD player, or an online streaming service like ours.

10. Can I use MoosBox with SONOS?

YES. With your SONOS speakers and systems it\'s possible. SONOS is the best wireless Home Sound System - a Wi-Fi network that fills your rooms with brilliant sound. Once the premium integration is activated, in the SONOS app, you can simply add MOOSBOX as a music service.

11. Can I use my in store radio with the Google Home Assistant or with Amazon Echo?

Yes. You can use the service with Amazon\'s Alexa, though you need to create the appropriate SKILL first. Ask us how to do that. As for ACTION-related services on Google Home, however, in February 2023 Google announced that it had discontinued the ability to listen to radios through its smartspeakers.

12. Technical guidelines

Administration interface Our administration interface is web-based and supports all modern web browsers such as Google Chrome, Firefox, Microsoft Edge, Safari (v12 or later) and Internet Explorer 11. Running other browsers may cause the applications to not work properly . Supported playback devices
  • Our Custom Decoder
  • Personalized decoder from Our Authorized Partners
  • Raspberry Pi2 Pi3 B + and Pi4
  • Windows Player: Windows 10 or later
  • IOS / iPadOS Player: iOS 12 or later, iPadOS 13 or later
  • Android Player: Android 11 or later (we have also verified compatibility with Android 9 and Android 10)
  • Amazon Alexa
  • Google Home
  • Sonos
Internet connection and cache size
  • An unlimited internet connection of at least 1 Mbps is required. We recommend that you perform the bandwidth speed test HERE.
  • Playback devices must have at least 5GB of free storage space
Sound system Your playback device must be connected to speakers, usually via an amplifier. Any existing audio setup should work fine as long as it has a line input for audio or a wifi or bluetooth connection.

13. What hardware do I need to listen to MoosBox in-store radio in a location?

All you need is an internet connection, a device (pc / tablet / smartphone or decoder), an audio system or pre-amplified wifi speakers. Just connect to our portal and / or download our dedicated APP for iOS, Android, Desktop. It is important to know that Google has established that apps and updates loaded on the Android system after August 1, 2018 should only work with a version of Android 11.0 or later. This means that if you have a device with an Android operating system prior to version 11.0 you will necessarily have to update it in order to install our app. There are particularly old devices that do not allow the update to version 8.0 of Android: consequently with these devices it will not be possible to install our app. As for the Windows PC operating systems, the service is optimized for versions from 8 onwards. In all previous versions it is not possible to guarantee operation. If you do not want to use your own PC, we can provide you with one of our pre-configured and customized decoders.

14. If I use my own PC, do I need to install any software to receive my personalized radio?

No, to receive the radio it is not strictly necessary to install anything on company PCs, but if you prefer you can download our free APP. In the case of star networks, the port on the firewall must be opened and nothing else. Alternatively, you can buy our decoder, which we will send you ready to use and already configured with the network parameters of each single location.

15. What is meant by location?

A location represents a physical place, such as a restaurant, a sales point or an office. Having multiple locations allows you to play different music in different locations or different music in different areas of a single location. Each location needs a dedicated device (PC, smart phone or tablet) to play the music. One device can be connected to one location at a time. You can play the same music in all your locations or select a different mood for each.

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