Make your business shine

Legal music inclusive of all rights and custom spots to sell more.

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At your disposal, always

We are listening

Got a quick question? The easiest way to get an answer is to use our assistant.

The MoosBox chatbot is available 24/7 – it helps you check pricing, understand licensing, how our in-store music works, and much more.

Before filling out the form, try asking the chatbot first: it replies instantly and saves you time.

Always here for you – for detailed requests or tailored projects.

Request information in just a few steps

Want to know more?
Read our FAQ now!

Haven’t found what you’re looking for? Take a look at the dedicated page.

Go to the FAQs

1. How does MoosBox customer support work?

All MoosBox plans include our Basic Support, which includes:

  • a direct chat system available 24/7, always active for common questions;

  • video tutorials and PDF guides, available in the User Guides section of your manager profile;

  • email support for standard, non-technical inquiries.

For more complex requests – such as special configurations, technical issues or music consulting – you can purchase support tickets:

  • 1 single ticket: €40

  • 10-ticket pack: €300

Clients with custom (dedicated) plans have an assigned MoosBox operator and priority response times.

This structure helps us ensure speed, efficiency and high-quality support, focusing our time on users who really need advanced help.

2. If I use MoosBox, do I have to pay other fees?

For content provided by MoosBox and used through the active service, the direct licence is included under the applicable contractual terms.

The customer must use only MoosBox content, keep the licence active, comply with the service terms and keep the Licence Certificate available in the Manager Profile.

Any previous licences, subscriptions, agreements or obligations entered into with rights management organisations in the customer’s country must be checked separately and, where necessary, cancelled in accordance with their respective terms. This does not replace any separate local tax, broadcasting, television, advertising, device-related or administrative obligations that may apply in the customer’s country, depending on the nature of the venue, equipment used, screens, broadcasts, advertising activity or local regulations. These obligations, where applicable, must be checked separately by the customer.

3. Are all MoosBox tracks covered by a direct licence?

Yes. Music content provided by MoosBox is covered by direct licensing and traceable documentation, under the applicable contractual terms.

This means that, when using only MoosBox content through an active service, the customer can demonstrate coverage through the Licence Certificate available in the Manager Profile.

Coverage applies to content provided by the MoosBox platform and does not extend to external music, third-party playlists, personal streaming services or content used outside the methods allowed by the service.

4. What is meant by location?

A location represents a physical place, such as a restaurant, a sales point or an office. Having multiple locations allows you to play different music in different locations or different music in different areas of a single location. Each location needs a dedicated device (PC, smart phone or tablet) to play the music. One device can be connected to one location at a time. You can play the same music in all your locations or select a different mood for each.

5. What music can I listen to with the personalized service?

You can listen to the music you want. We give you access to hundreds of different moods created by our team of music experts or gives you the option to create an ad hoc one for your business (ask us how). A soundtrack (the musical mood) is an endless stream of music that is updated daily. A mood has no programming limits and is also perfect for every special occasion (Christmas, Halloween, etc.) to create the sound that best suits your business.

6. Can I broadcast my company's commercial advertisements and announcements?

Absolutely yes. Ask us how to do it: it's really simple. Your personalized radio is designed to broadcast commercials, announcements, jingles, time signal at the top of the hour: you just need to create the announcement. It is also possible for you to sell your advertising space to your suppliers or clients.

Create the perfect sound for your business. Try MoosBox today for 14 days.

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Create your own radio stream
€ 15 /month x location