Inspections, claims, tracks recognised by Shazam: what really happens when someone questions the music you play in your venue?
With MoosBox, you’re never alone: your Direct Music Licence is backed by a solid Legal Protocol, compliant with the EU Directive 2014/26/EU and the ASCAP Compendium. Here’s how it works in practice.
What happens if you get a claim?
Many clients worry about an inspection visit or a letter from a collective management organisation (CMO). The truth? If you follow the MoosBox procedure, you have everything you need to prove your coverage.
Examples of solved cases (no double payment)
✅ Case 1: A major international coffee chain, our client, receives a claim for some tracks in their playlist. MoosBox immediately provides the mandate chain, printed licence and payment proof: the inspection closes with no fines.
✅ Case 2: An optician’s shop undergoes an inspection: three tracks are recognised by Shazam. The inspector disputes the usage and writes a report. The client shares the documentation with us, and MoosBox proves that the author has a non-exclusive mandate through an independent Collector. Result? No double payment.
These examples are based on real situations, shared in a general form to protect our clients’ privacy.
Clear proof and documents always ready
With MoosBox, you always have clear proof:
- ✅ AI tracks registered with a timestamp ➜ certain date, guaranteed traceability.
- ✅ Licence and certificate available anytime in your Manager Profile.
- ✅ Release letter ready to print or send to anyone who requests it.
The Legal Protocol: your defence
It’s not just a generic PDF. It’s an integral part of your MoosBox contract:
- ✅ Verifiable legal coverage with the EU Directive 2014/26/EU and the ASCAP Compendium.
- ✅ No double payment thanks to non-exclusive management.
- ✅ Recognised by inspectors and control bodies.
Practical checklist to protect yourself
- ✅ Always keep your licence and invoice up to date.
- ✅ Regularly check your Manager Profile.
- ✅ Consult the FAQs and Legal Protocol for any questions.
- ✅ If you get a claim, send everything to MoosBox: we’ll prepare the response for you.
Check now in your Manager Profile to see if everything is up to date. If you have any doubts, write to us: better to resolve it today than face a claim tomorrow.
No double payment. Zero worries.
With MoosBox, your music is always protected by verifiable, traceable proof. No double payment, no surprises: focus on your business — we take care of the rest.
